Cindy Zhou shares how to demonstrate empathy. Cindy is the Chief Marketing Officer at LogRhythm, is based in Boulder, Colorado, and leads a team around the globe. She led teams as an executive at IBM and has worked with startups. Cindy talks about utilizing the principles of Agile by having a daily standup and doing a lot of skip-level one-on-ones. Through Cindy’s interview, you’ll find how to be a more connected, trusting, and vulnerable leader as you lead your “team from anywhere.”
How to Demonstrate Empathy
“Just taking a moment to ask people how they are doing is more important than ever”
With an empathy-first leadership philosophy, leaders take time to understand what their team is going through and try to alleviate fear as much as they can.
Characteristics of Empathy
- Be Genuine,
- Care about your team,
- Great desire to make your team proud
- Want what’s best for the team.
Think about how you can be a better leader for your team so that your team sees career progression and a solid future at your organization by offering possible routes for the future, and possible learning opportunities.
The Great Responsibility of a C-Suite Leader
“Our company is no company without our people in it.”
- Remember that moving up to the C-Suite isn’t just a sign of career progression, it’s a responsibility you carry with people’s livelihoods on your shoulders. Every leader should never take that for granted.
- Employ agile marketing methodology in the organization.
- Daily standup with Team (what did you do yesterday, what are you focused on, roadblocks)
- People can’t get better if you don’t give feedback. On the flip side of that is how do you receive feedback (radical candor)?
How to Demonstrate Empathy in One-On-One/Daily Standup Meetings
- Open up your one on ones with how that person on your team is doing physically and mentally. How’s your family? How are your loved ones?
- Focus on building trust through transparency and vulnerability in your communication.
- Be open about personal challenges, your own personal life situations, and life stories.
- Helps you be visible and have a strong leadership presence.
- A consistent thread of communication on a daily basis
- Book Clubs
- Learning opportunities for future leaders.
- Giving back to the community – employees do charitable volunteer work, donating to charity,
- Bike builds for under-privileged kids
How to Demonstrate Empathy in Meetings with A New Team as a New Leader
- Speak with every single person one on one
- What’s working?
- What’s not working?
- Career aspirations?
- What will you (as the leader) promise?
- To share your thinking behind every decision that you make even if someone doesn’t agree?
- To consider every team member and the team as a whole when making decisions?
- Benefits of this conversation as a new leader:
- The team is comfortable and confident in what they are doing
- They feel that their work matters
- Takes time, yes, but pays off in dividends over time. Prioritize one-on-one meetings over other kinds of meetings because your team is your first priority.
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This episode is brought to you by Marymount University, School of Business and Technology: innovative solutions up-skilling for the what’s next economy. Oyster Organizational Development dedicated to higher performance, business success, and leveraging team. And Wejungo designing customized talent acquisition solutions.