Being a leader in a remote work environment is not just a walk in the park. It takes a lot of learning and dedication to improve a company’s work policies, promote a positive work culture, and foster employee engagement, motivation and retention.
In today’s episode we interview David Garcia, CEO of Scout Logic. Today’s topics are locked-in on the design and application of effective company rituals that support an organization’s human spirit, lead to immediate problem solving and conflict resolution, build connections, and allow employees to Team Anywhere.
Scout Logic’s Onboarding Process and Company Culture
According to David, Scout Logic’s onboarding process starts with empathy. They put themselves in the employee’s situation and implement an innovative onboarding process that gives the employee physical IT hardware before starting their work.
Part of the onboarding process is promoting the company’s culture and it involves two important things: mentorship and buddy-up programs. In this way, Scout Logic makes sure that new employees grasp the company rituals externally and internally and incrementally become part of the Scout Logic family.
Keys to Creating a Positive Work Culture
David discussed three (3) important keys in creating a positive work culture.
- Communication – David has a company policy of getting into a Google Hangout or a Zoom Call if anyone in the organization has built a 3 to 4 email train. When an email train begins to get too long, miscommunication happens. Thus it is time to talk on the phone, on zoom, or in person. This ensures that everyone involved is able to get on the same page and realize any hidden intentions and can more easily resolve the current issue and cut through assumptions.
- Calling Out Each Other – David discussed his important company policy of calling each other out, when needed. And anyone can call out people from a higher position as well. This culture helps the organization solve problems without any fear and get immediate resolution.
- Regular Zoom Social Interactions – Once a month, David and his team pick 10 random people to get on a Zoom call for social interactions. They play interactive games to learn more about each individual and create a culture of a family.
One-On-One Zoom Call With Scout Logic’s CEO
David has the habit of talking to everyone in his company on a regular schedule. This is to check on each and every employee’s welfare and performance. David gives three (3) important tips to create a team member’s psychological safety while on the call.
- Dress Casually – Dressing informally takes a lot of pressure off the employee and fosters more casual dialogue.
- Smile A Lot – Smiling a lot gives off a vibe of safety; this is contrary to the culture of the old-fashioned boss who always looks scary or serious.
- Asking them where they Physically Live – David’s technique is to ask each person where they live on Google Earth. By asking this humanizing question, David is able to lighten the mood and gain trust.
How Scout Logic Deals With Conflicts
There was a situation wherein the background check of one of their clients revealed he was mistakenly charged for an illegal act that he did not commit. The client was devastated because he was innocent and needed to find a job soon. Scout Logic employees took the initiative and were able to resolve the conflict within a day. This goes to show how Scout Logic lives their values of supporting their clientele and taking on a continual conflict resolution mindset.
Who is David Garcia?
David Garcia is the CEO and co-founder of Scout Logic, a fast growing pre-employment background check company. David is also a senior advisor at NVP, a multi-stage investment company, and a board member at YipitData and Supplier.IO. David has over 25 years of B2B sales, marketing, and general management experience.
To learn more about creating positive work culture, download this episode now.
Online Courses for Leaders Leading a Team From Anywhere:
Check out these online courses for remote leaders from the Team Anywhere Team.