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The tempo in our return to office plans should be much slower than it was when the pandemic started and everyone went home to work. When the pandemic started, the pace of getting employees to work from home was like running. It was a crisis. Now, a year and a half later, the crisis is still showing uncertainty. As employees begin to move back to the office, great leaders know that the way back isn’t to run. Leaders need to set a tempo that’s more like walking.

In this episode, Rob LoCascio, CEO of Live Person, shares with us that the greatest leaders today must be the type that set a walking pace, provide certainty and clarity, and remain authentic – even in the most challenging times.

This is the time for leaders to acknowledge that no one knows what the future holds. The best way forward is for leaders to share the truth about what they do know, rather than pretending they have everything figured out. Instead, leaders must listen to their employees to find out what their employees need in order to Team Anywhere.